This Privacy Policy explains how Tababa (طبابة) (“we”, “us”) collects, uses, shares, and protects your information when you use our mobile application and related services (the “Service”). By using the Service, you agree to the practices described here.
1. Information we collect
Information you provide
- Account details — name, phone number, email, and password.
- Delivery information — addresses and location used to fulfil orders.
- Order & payment data — items purchased, order history, and wallet balance. Card payments are handled by our payment processor; we do not store full card numbers.
- Health information — prescriptions and product choices you upload or make for prescription-only items.
Information collected automatically
- Device and usage data (device model, OS version, app interactions, and diagnostics).
- Approximate or precise location, when you grant permission, to show nearby pharmacies and estimate delivery.
- Push notification tokens, when you enable notifications.
2. How we use your information
- To create and manage your account and process and deliver your orders.
- To verify prescriptions for regulated products and prevent misuse.
- To operate the wallet, apply coupons, and calculate delivery fees.
- To send order updates, dose reminders, and service notifications.
- To secure the Service, prevent fraud, and comply with legal obligations.
- To improve and personalize features, including guided wellness content.
3. How we share information
We do not sell your personal data. We share information only as needed:
- Pharmacies & delivery partners — to prepare and deliver your orders.
- Service providers — payment processors, cloud hosting, and analytics acting on our behalf under contract.
- Legal & safety — where required by law or to protect the rights and safety of users.
4. Data retention
We keep your information for as long as your account is active and as needed to provide the Service, meet legal, tax, and regulatory requirements (including pharmacy record-keeping), and resolve disputes. You may request deletion as described below.
5. Security
We use encryption in transit, access controls, and other safeguards to protect your data. No method of transmission or storage is completely secure, but we work to protect your information and continually improve our practices.
6. Your rights & choices
- Access, update, or correct your account information in the app.
- Request a copy or deletion of your personal data.
- Manage location and notification permissions in your device settings.
To exercise any of these rights, contact us at support@tababa.app.
7. Children’s privacy
The Service is not directed to children under 16, and we do not knowingly collect their personal data. If you believe a child has provided us information, contact us and we will delete it.
8. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be posted here with an updated date, and where appropriate we will notify you in the app.
9. Contact us
Questions about this policy? Email support@tababa.app.